Submit your tickets to MinervaDB Enterprise Support Team (This service is only available to MinervaDB support customers<\/span>)<\/span><\/h1>\n

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If you are an MinervaDB Support customer, you can use our ticketing system to submit your support tickets, Our highly responsive support team strictly follow the SLA (explained below) committed in the MinervaDB support contract:<\/p>\n

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MinervaDB Enterprise Support Ticketing System<\/strong><\/td>\n<\/tr>\n
First Name<\/td>\n	<\/td>\n<\/tr>\n
Last Name<\/td>\n	<\/td>\n<\/tr>\n
Team<\/td>\n	<\/td>\n<\/tr>\n
Subject<\/td>\n	<\/i><\/td>\n<\/tr>\n
Description<\/td>\n	<\/textarea><i class=\"wtchelpinfo\" style=\"margin-left: 10px;\"><\/i><\/td>\n<\/tr>\n<tr>\n<td class=\"zsFontClass \" align=\"left\" nowrap=\"nowrap\" width=\"25%\">Attachment<\/td>\n<td align=\"left\" width=\"75%\"><span id=\"zsBrowseAttachment\" class=\"zsFontClass wtcuploadfile\">Attach files<\/span><input id=\"zsattachment_1\" class=\"wtcuploadinput\" style=\"display: block;\" name=\"attachment_1\" type=\"file\" \/><input id=\"zsattachment_2\" class=\"wtcuploadinput\" style=\"display: none;\" name=\"attachment_2\" type=\"file\" \/> <input id=\"zsattachment_3\" class=\"wtcuploadinput\" style=\"display: none;\" name=\"attachment_3\" type=\"file\" \/> <input id=\"zsattachment_4\" class=\"wtcuploadinput\" style=\"display: none;\" name=\"attachment_4\" type=\"file\" \/> <input id=\"zsattachment_5\" class=\"wtcuploadinput\" style=\"display: none;\" name=\"attachment_5\" type=\"file\" \/><\/p>\n<div class=\"clboth\"><\/div>\n<p><span id=\"zsMaxSizeMessage\" style=\"color: black; font-size: 8px; float: left;\">Each of your file(s) can be up to 20MB in size.<\/span><span id=\"zsMaxLimitMessage\" style=\"color: black; font-size: 8px; float: left; margin-left: 14px; display: none;\">You can attach as many as 5 files at a time.<\/span><\/p>\n<div id=\"zsFileBrowseAttachments\"><\/div>\n<\/td>\n<\/tr>\n<tr>\n<td class=\"zsFontClass \" align=\"left\" nowrap=\"nowrap\" width=\"25%\">Classifications<\/td>\n<td align=\"left\" width=\"75%\"><select id=\"Classification\" name=\"Classification\" onchange=\"setDependent(this, false)\"><option value=\"\">-None-<\/option><option value=\"Question\">Question<\/option><option value=\"Problem\">Problem<\/option><option value=\"Feature\">Feature<\/option><option value=\"Others\">Others<\/option><\/select><\/td>\n<\/tr>\n<tr>\n<td class=\"zsFontClass \" align=\"left\" nowrap=\"nowrap\" width=\"25%\">Email<\/td>\n<td align=\"left\" width=\"75%\"><input class=\"manfieldbdr\" maxlength=\"120\" name=\"Email\" type=\"text\" value=\"\" \/><\/td>\n<\/tr>\n<tr>\n<td class=\"zsFontClass \" align=\"left\" nowrap=\"nowrap\" width=\"25%\">Phone<\/td>\n<td align=\"left\" width=\"75%\"><input maxlength=\"120\" name=\"Phone\" type=\"text\" value=\"\" \/><\/td>\n<\/tr>\n<tr>\n<td class=\"zsFontClass \" align=\"left\" nowrap=\"nowrap\" width=\"25%\">Due Date<\/td>\n<td align=\"left\" width=\"75%\"><input class=\"wb_cusInput manfieldbdr\" maxlength=\"20\" name=\"Due Date\" type=\"text\" value=\"\" placeholder=\"dd\/MM\/yyyy\" \/><select class=\"wb_selectDate manfieldbdr\" name=\"Due Datehour\"><option value=\"01\">01<\/option><option value=\"02\">02<\/option><option value=\"03\">03<\/option><option value=\"04\">04<\/option><option value=\"05\">05<\/option><option value=\"06\">06<\/option><option value=\"07\">07<\/option><option value=\"08\">08<\/option><option value=\"09\">09<\/option><option value=\"10\">10<\/option><option value=\"11\">11<\/option><option value=\"12\">12<\/option><\/select>\u00a0<select class=\"wb_selectDate manfieldbdr\" name=\"Due Dateminute\"><option value=\"00\">00<\/option><option value=\"01\">01<\/option><option value=\"02\">02<\/option><option value=\"03\">03<\/option><option value=\"04\">04<\/option><option value=\"05\">05<\/option><option value=\"06\">06<\/option><option value=\"07\">07<\/option><option value=\"08\">08<\/option><option value=\"09\">09<\/option><option value=\"10\">10<\/option><option value=\"11\">11<\/option><option value=\"12\">12<\/option><option value=\"13\">13<\/option><option value=\"14\">14<\/option><option value=\"15\">15<\/option><option value=\"16\">16<\/option><option value=\"17\">17<\/option><option value=\"18\">18<\/option><option value=\"19\">19<\/option><option value=\"20\">20<\/option><option value=\"21\">21<\/option><option value=\"22\">22<\/option><option value=\"23\">23<\/option><option value=\"24\">24<\/option><option value=\"25\">25<\/option><option value=\"26\">26<\/option><option value=\"27\">27<\/option><option value=\"28\">28<\/option><option value=\"29\">29<\/option><option value=\"30\">30<\/option><option value=\"31\">31<\/option><option value=\"32\">32<\/option><option value=\"33\">33<\/option><option value=\"34\">34<\/option><option value=\"35\">35<\/option><option value=\"36\">36<\/option><option value=\"37\">37<\/option><option value=\"38\">38<\/option><option value=\"39\">39<\/option><option value=\"40\">40<\/option><option value=\"41\">41<\/option><option value=\"42\">42<\/option><option value=\"43\">43<\/option><option value=\"44\">44<\/option><option value=\"45\">45<\/option><option value=\"46\">46<\/option><option value=\"47\">47<\/option><option value=\"48\">48<\/option><option value=\"49\">49<\/option><option value=\"50\">50<\/option><option value=\"51\">51<\/option><option value=\"52\">52<\/option><option value=\"53\">53<\/option><option value=\"54\">54<\/option><option value=\"55\">55<\/option><option value=\"56\">56<\/option><option value=\"57\">57<\/option><option value=\"58\">58<\/option><option value=\"59\">59<\/option><\/select>\u00a0<select class=\"wb_selectDate manfieldbdr\" name=\"Due Dateampm\"><option value=\"AM\">AM<\/option><option value=\"PM\">PM<\/option><\/select><\/td>\n<\/tr>\n<tr>\n<td class=\"zsFontClass \" align=\"left\" nowrap=\"nowrap\" width=\"25%\">Status<\/td>\n<td align=\"left\" width=\"75%\"><select id=\"Status\" class=\"manfieldbdr\" name=\"Status\" onchange=\"setDependent(this, false)\"><option value=\"Open\">Open<\/option><option value=\"On Hold\">On Hold<\/option><option value=\"Escalated\">Escalated<\/option><option value=\"Closed\">Closed<\/option><\/select><\/td>\n<\/tr>\n<tr>\n<td class=\"zsFontClass \" align=\"left\" nowrap=\"nowrap\" width=\"25%\">Priority<\/td>\n<td align=\"left\" width=\"75%\"><select id=\"Priority\" class=\"manfieldbdr\" name=\"Priority\" onchange=\"setDependent(this, false)\"><option value=\"\">-None-<\/option><option value=\"High\">High<\/option><option value=\"Medium\">Medium<\/option><option value=\"Low\">Low<\/option><\/select><\/td>\n<\/tr>\n<tr>\n<td class=\"zsFontClass \" align=\"left\" nowrap=\"nowrap\" width=\"25%\">Time to Respond<\/td>\n<td align=\"left\" width=\"75%\"><input class=\"manfieldbdr\" maxlength=\"120\" name=\"Time to Respond\" type=\"text\" value=\"\" \/><\/td>\n<\/tr>\n<tr>\n<td style=\"padding: 11px 5px 0px 5px;\" colspan=\"2\" align=\"center\" width=\"25%\"><input id=\"zsSubmitButton_304784000000337023\" class=\"zsFontClass\" type=\"submit\" value=\"Submit\" \/> \u00a0 \u00a0 <input class=\"zsFontClass\" type=\"button\" value=\"Reset\" \/><\/td>\n<\/tr>\n<tr>\n<td align=\"left\" width=\"25%\"><\/td>\n<td style=\"padding: 0px 5px;\" align=\"left\" width=\"75%\">\n<div class=\"wb_FtCon wb_common\"><strong><span style=\"color: #0000ff;\">MinervaDB Ticketing System<\/span><\/strong><\/div>\n<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n<\/form>\n<\/div>\n<p><span style=\"text-decoration: underline;\"><strong>MinervaDB Support SLA<\/strong><\/span><\/p>\n<ul>\n<li>Support -levels \u2013 We have very well defined support infrastructure operations function:\n<ul>\n<li><strong>Severity 1<\/strong>\u2013 Immediate attention needed, The customer\u2019s business is severely\u00a0impacted and database infrastructure is unavailable.\n<ul>\n<li><i>Response time (<strong>SLA<\/strong>) \u2013 30 minutes.<\/i><\/li>\n<\/ul>\n<\/li>\n<li><strong>Severity 2<\/strong>\u2013 Customer database infrastructure is available (up and running) but performance \/ scalability issues are directly impacting business.\n<ul>\n<li><i>Response time (<strong>SLA<\/strong>)\u00a0\u2013 12 hours.\u00a0<\/i><\/li>\n<\/ul>\n<\/li>\n<li><strong>Severity 3<\/strong>\u2013 Low impact situation, Customer business and production infrastructure is functioning normally, but the problem is impacting the development ecosystems, also causing delay in production deployment.\n<ul>\n<li><i>Response time (<strong>SLA<\/strong>)\u00a0\u2013 24 hours.<\/i><\/li>\n<\/ul>\n<\/li>\n<li><strong>Severity 4<\/strong>\u2013 Low to no impact situation, It is more about knowing the features and capability of components before considering the adoption.\n<ul>\n<li><i>Response time (<strong>SLA<\/strong>)\u00a0\u2013 48 hours. \u00a0<\/i><\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<p><span style=\"color: #000080;\"><strong>P.S. – Emergency support requirement ? Please send email directly to Shiv Iyer \u00a0– \u00a0shiv@minervadb.com , You can add him on Skype (shiv_askdbexperts \u00a0\/ \u00a0talk2shiviyer ) or Google Hangouts (shiv@minervadb.com) for quick response, Thank you for choosing MinervaDB support !\u00a0<\/strong><\/span><a href=\"http:\/\/minervadb.com\/index.php\/2020\/02\/03\/how-mysql-handles-connection-troubleshooting-mysql-error-1040-too-many-connections\/screenshot-2020-02-09-at-12-10-30-am\/\" rel=\"attachment wp-att-3150\"><img loading=\"lazy\" decoding=\"async\" class=\"size-large wp-image-3150 aligncenter\" src=\"http:\/\/minervadb.com\/wp-content\/uploads\/2020\/02\/Screenshot-2020-02-09-at-12.10.30-AM-1024x174.png\" alt=\"\" width=\"1024\" height=\"174\" srcset=\"https:\/\/minervadb.com\/wp-content\/uploads\/2020\/02\/Screenshot-2020-02-09-at-12.10.30-AM-1024x174.png 1024w, https:\/\/minervadb.com\/wp-content\/uploads\/2020\/02\/Screenshot-2020-02-09-at-12.10.30-AM-300x51.png 300w, https:\/\/minervadb.com\/wp-content\/uploads\/2020\/02\/Screenshot-2020-02-09-at-12.10.30-AM-768x131.png 768w\" sizes=\"(max-width: 1024px) 100vw, 1024px\" \/><\/a><\/p>\n<p> <\/p>\n","protected":false},"excerpt":{"rendered":"<div class=\"mh-excerpt\"><p>Submit your tickets to MinervaDB Enterprise Support Team (This service is only available to MinervaDB support customers) If you are an MinervaDB Support customer, you can use our ticketing system to submit your support tickets, <a class=\"mh-excerpt-more\" href=\"https:\/\/minervadb.com\/index.php\/mysql-support\/ticketing-system\/\" title=\"Ticketing System\">[…]<\/a><\/p>\n<\/div>","protected":false},"author":10,"featured_media":0,"parent":108,"menu_order":2,"comment_status":"closed","ping_status":"closed","template":"template-full.php","meta":{"footnotes":""},"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v17.8 (Yoast SEO v22.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>MinervaDB 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