MinervaDB Consultative Support (24*7*365)
MinervaDB support is an most cost-effective MySQL support saving upto 90% cost of hiring a full-time Sr. MySQL DBA. Our MySQL support team proactively measure your MySQL performance matrices and troubleshoot before the issue impact the business. Our MySQL support operates 24*7*365 with strict SLA so you can focus completely on growing business and we will manage your data. Even when you have a resident DBA our expert MySQL support team can solve the same issue more proactively and faster, This enables maximum reliability of your database infrastructure operations. You can download MinervaDB Enterprise-Class 24*7 Support flyer PDF and also available on SlideShare
☛ MinervaDB Enterprise-Class MySQL Consultative Support (24*7)
- Recommendations for optimal MySQL installation and configuration – Do it right the first time !!
- MySQL Bug fixing (Community Fixes) and patching.
- Community Fixes means that where possible we will report bugs and any MinervaDB-created bug fixes to the upstream software vendor or open source project.
- You can report unlimited support incidents from 12 logins.
- Proactive MySQL support – Recommendations for custom MySQL installation, configuration, schema development, SQL engineering, optimal indexing, performance tuning, building fault tolerant & self healing replication solutions and database security.
- Recommendations for optimal schema design, indexing and SQL engineering – Building high performance MySQL applications.
- Recommendation for capacity planning and sizing – We guide you in optimally sizing CPU, memory, disk and network for application performance, scalability and reliability.
- Recommendations and guidance for high database availability and disaster recovery – We support customers in building highly available and reliable applications.
- Recommendations and guidance for database sharding and clustering solutions – Horizontal scalability and reliable web-scale database infrastructure operations.
- Recommendations and guidance for scale-out and replication solutions – We support both synchronous and asynchronous replication.
- Recommendations and guidance for database security – Database transaction audit, password control, firewall implementation and privacy management.
- Recommendations and guidance for database systems upgrades and migration – Optimal MySQL upgrades and migration in zero down time.
- Galera Cluster Infrastructure Operations Support – Custom installation / configuration, performance optimization / tuning and Galera Cluster operations troubleshooting
- Technical support — 30 minute response time (S1)
- Support -levels – We have very well defined support infrastructure operations function:
- Severity 1– Immediate attention needed, The customer’s business is severely impacted and database infrastructure is unavailable.
- Response time (SLA) – 30 minutes.
- Severity 2– Customer database infrastructure is available (up and running) but performance / scalability issues are directly impacting business.
- Response time (SLA) – 12 hours.
- Severity 3– Low impact situation, Customer business and production infrastructure is functioning normally, but the problem is impacting the development ecosystems, also causing delay in production deployment.
- Response time (SLA) – 24 hours.
- Severity 4– Low to no impact situation, It is more about knowing the features and capability of components before considering the adoption.
- Response time (SLA) – 48 hours.
- Severity 1– Immediate attention needed, The customer’s business is severely impacted and database infrastructure is unavailable.
- Support -levels – We have very well defined support infrastructure operations function:
- Our Remote DBA team collaborates with MinervaDB MySQL Support, creating a diverse cadre of experts that provide proactive advice and reactive response to your issues during development, deployment and operation.
- MinervaDB support channels – Phone, Email, Google Hangouts, Skype, IRC, online ticketing systems and consultative support services (20 hours / quarter).
- MinervaDB Support Email (Only for MinervaDB Support Customers) – support@minervadb.zohodesk.com
- Submit your tickets online here
☛ MinervaDB Benefits
- Vendor neutral and independent, Enterprise-class consulting, 24*7 support and remote DBA services for MySQL, MariaDB, MyRocks, PostgreSQL and ClickHouse.
- Virtual corporation with an global team of seasoned professionals – We have consultants operating from multiple locations worldwide, All of us work from home and stay connected via email, Google Hangouts, Skype, private IRC, WhatsApp, Telegram and phone. Being an virtual corporation we can hire the best talent from anywhere in the world, This makes an truly 24*7 operational team.
- Competitive pricing – We are an virtual corporation so we don’t charge the customers for our infrastructure cost, What you pay us goes purely for our unmatched technology team.
- We operate 24*7 – Our team operates from multiple locations worldwide so we are available 24*7.
- Pay As You Go billing model – You pay us only for the hours worked, We don’t ask for advances ever !! We are committed to delivering cost efficient consulting, support and services for our customers globally.
- Transparent ticketing system – We share with you the detailed work report of what we have done for your database infrastructure, This also includes how you will get benefitted with change we have done. We love absolutes transparency and detailed documentation.
- Emergency support available for you even when you are not our customer, Emergency support channels – Email, Slack, Google Hangouts, Skype and Phone.
- Pay per incident option available – You need our support in just fixing a single incident ? No problem, We have that option available.
- Vacation DBA Service – We can support your database infrastructure operations when the resident DBA is on a holiday / vacation so you can guarantee an optimal work-life balance for your DBA.
- Cloud DBA Services – IaaS and DBaaS including: Oracle Cloud, Google CloudSQL, Amazon Aurora, AWS RDS®, EC2®, Microsoft Azure® and Rackspace® Cloud.
☛ Technology focus – Vendor neutral and independent
| Technology Focus | Tools and Technologies |
|---|---|
| Linux | Ubuntu, Debian, CentOS, Red Hat Linux, Oracle Linux and SUSE Linux. |
| MySQL | MySQL GA, MySQL Enterprise, InnoDB, MySQL Enterprise Backup, MySQL Cluster CGE, MySQL Enterprise Monitor, MySQL Utilities, MySQL Enterprise Audit, MySQL Enterprise Firewall and MySQL Router. |
| Percona | Percona Server for MySQL, XtraDB, TokuDB, RocksDB, Percona Toolkit, Percona XtraBackup and PMM(Percona Monitoring & Management). |
| MariaDB | MariaDB Server, RocksDB, MariaDB Galera Cluster, MariaDB Backup, MariaDB MaxScale and MariaDB ColumnStore. |
| PostgreSQL | PostgreSQL Performance Benchmarking, Capacity Planning / Sizing, PostgreSQL Performance Optimization, PostgreSQL High Availability / Database Reliability Engineering, PostgreSQL Upgrades / Migration and PostgreSQL Security |
| Cloud DBA Services | IaaS and DBaaS including: Oracle Cloud, Google CloudSQL, Amazon Aurora, AWS RDS®, EC2®, Microsoft Azure® and Rackspace® Cloud |
| Performance Monitoring and Trending Platforms | MySQL Enterprise Monitor, Icinga, Zabbix, Prometheus and Grafana. |
| High Availability, Scale-Out, Replication and Load Balancer | MySQL Group Replication, MySQL Cluster CGE, InnoDB Cluster, Galera Cluster, Percona XtraDB Cluster, MariaDB MaxScale, Continuent Tungsten Replicator, MHA (Master High Availability Manager and tools for MySQL), HAProxy, ProxySQL, MySQL Router and Vitess. |
| Columnar Database Systems | ClickHouse, MariaDB ColumnStore |
| DevOps. and Automation | Vagrant, Docker, Kubernetes, Jenkins, Ganglia, Chef, Puppet, Ansible, Consul, JIRA, Graylog and Grafana. |
☛ MinervaDB Enterprise-Class Consultative Support Plan
Our Principal-Level MySQL DBAs deliver enterprise-class MySQL support 24*7 for an fraction of cost to hiring a Sr. MySQL DBA in-house . Our transparent billing model guarantee you the complete control on budget you have for database infrastructure operations management , There are no hidden charges and you only pay what is mentioned below :
| Enterprise-class MySQL Consultative Support (24*7) | Rate ( plus GST / Goods and Services Tax where relevant ) |
|---|---|
| Unlimited MySQL Instances | US $25,000 / Year |
★ We deliver Enterprise-Class Consultative Support for MySQL, MariaDB, Percona Server and MyRocks.
★ We don’t bill you per instance – Unlimited instances of MySQL, MariaDB, Percona Server and MyRocks supported for Just US $25,000 / year !
☛ Rates, We expect prompt payment from customers to deliver elite-class consulting and support services
- The default payment term for every invoice from MinervaDB is on or before 30 days, although other terms can be arranged for in our contract. You will pay invoices promptly, or we may choose to not do further business with you. Yes, we do that, as happy and healthy business relationships are important to us.
- MinervaDB Flexible Consulting plans, Remote DBA packages and Enterprise-Class 24*7 support subscriptions are payable in advance, this so we can make sure we have the resources available to assist you. In return for this commitment, you pay a lower hourly rate.
☛ Discounts
Discounts are applicable only for multi-year contracts / long-term engagements, We don’t hire low-quality and cheap rookie consultants to manage your mission-critical Database Systems Infrastructure Operations and so our consultants are expensive. Being a virtual corporation (no offices anywhere in the world), whatever you pay go directly to our consultant’s fee. It’s impossible for us to offer you low-cost consulting, support and remote DBA services with elite-class team, Thanks for understanding and doing business with MinervaDB.
☛ MinervaDB Inc. Bank Account Details – Silicon Valley Bank
For the customers based out of U.S.
Instruct the paying financial institution or the payor to route all domestic wire transfers via FEDWIRE to the following ABA number:
| Bank Details | MinervaDB Inc. Bank Account Details for U.S. Customers |
|---|---|
| To | SIL VLY BK SJ 3003 TASMAN DRIVE, SANTA CLARA, CA 95054 |
| ROUTING & TRANSIT # | 121140399 |
| FOR CREDIT OF {Account Name} | MinervaDB Inc. |
| CREDIT ACCOUNT # | 3303503907 |
| BY ORDER OF | NAME OF THE SENDER |
For the international customers ( non U.S. based customers )
Instruct the paying financial institution to advise their U.S. correspondent to pay as follows:
| Bank Details | MinervaDB Inc. Bank Account Details for International Customers ( outside U.S.) |
|---|---|
| PAY TO | SILICON VALLEY BANK 3003 TASMAN DRIVE, SANTA CLARA, CA 95054, USA |
| ROUTING & TRANSIT # | 121140399 |
| FOR CREDIT OF {ACCOUNT NAME} | MinervaDB Inc. |
FINAL CREDIT ACCOUNT # | 3303503907 |
| BY ORDER OF | NAME OF THE SENDER |
IMPORTANT: Wire instructions MUST designate your FULL TEN-DIGIT ACCOUNT NUMBER. Wires received by Silicon Valley Bank with INCOMPLETE or INVALID ACCOUNT NUMBERS may be delayed and could possibly require return to the sending bank due to new regulations.
☛ MinervaDB Inc. Bank Account Details – Mercury Bank
For the customers based out of U.S.
| Bank Details | MinervaDB Inc. Bank Account Details for U.S. Customers |
|---|---|
| Bank name | Evolve Bank & Trust |
| Beneficiary Name | MinervaDB |
| Type of Account | Checking |
| Account Number | 9800891942 |
| ABA Routing Number | 084106768 |
| Bank Address | 6070 Poplar Ave, Suite 200 Memphis, TN 38119 |
For the international customers ( non U.S. based customers )
| Bank Details | MinervaDB Inc. Bank Account Details for International Customers ( outside U.S.) |
|---|---|
| Receiving Bank Details ( SWIFT / BIC code ) Remove the trailing XXX if you are asked for an 8-digit code | FRNAUS44XXX |
| Bank Name | First National Bankers Bank |
| Bank Address | 7813 Office Park Blvd Baton Rouge, LA, 70809 USA |
| Beneficiary ( IBAN / Account number ) | 084106768 |
| Beneficiary Name | Evolve Bank & Trust |
| Beneficiary Address | 6070 Poplar Ave, Suite 200 Memphis, TN 38119 USA |
| Important! Include this memo in the field for originator to beneficiary information (OBI) / further credit / special instructions: | For: MinervaDB account 9800891942 at Evolve Bank & Trust |
☛ Partial list of customers ( from approximately 500 globally) – What we did for them ?
- Fox Media – MySQL Consultative Support and Managed Remote DBA
- Twitch – MySQL Consultative Support
- Home Depot – MySQL Consultative Support
- Comcast Media Networks – MariaDB Consultative Support
- Viacom – PostgreSQL Consultative Support and Remote DBA
- APC – PostgreSQL Consultative Support and Remote DBA Services
- Prada – PostgreSQL Consultative Support and Remote DBA Services
- Tiffany & Co – PostgreSQL Consultative Support and Remote DBA Services
- Tiffany & Co – ClickHouse Consultative Support
- Strabag – PostgreSQL Consultative Support and Remote DBA Services
- Danone – MySQL Consultative Support
- Asahi – PostgreSQL Consultative Support and Remote DBA Services
- Castel Group – MySQL Consultative Support and Remote DBA Services
- Shell Petroleum – PostgreSQL Consultative Support
- GoDaddy – MySQL Consulting and Enterprise-Class Support
- Grab – MySQL Consulting and Professional Services
- DataCloud – MySQL Consulting and Professional Services
- Garmin – ClickHouse Consulting and Enterprise-Class Support
- ClassPlus – Amazon RDS Support and Managed DBA Services
- ClassPlus – ClickHouse Enterprise-Class Support
- MPL – PostgreSQL Consulting and Managed DBA Services
- WrestleMania – MySQL Consultative Support
- Kirin – PostgreSQL Consultative Support
- Blue Dart – ClickHouse Consulting / Professional Services and Enterprise-Class Consultative Support
- LibLynx – MySQL Consulting and Managed Remote DBA Services
- SriLankan Airlines – PostgreSQL Consultative Support
- Callaway Golf – MySQL Consultative Support
- YONEX – MySQL Consultative Support
- BharatPe – MySQL and ClickHouse Consultative Support
- Dean Food Group – MySQL Remote DBA and Consultative Support
- Flip.id – MySQL Consultative Support
- Fitbit – MySQL Consulting and Support
- Sprint Global – PostgreSQL Enterprise-Class Consultative Support
- Sony – PostgreSQL Consultative Support and Managed Remote DBA Services
- Chevrolet – PostgreSQL Remote DBA Services and Enterprise Support
- BankBazaar– MariaDB consultative support and Remote DBA services
- MIX– MySQL Consulting and Professional Services
- AOL– Performance benchmarking, capacity planning & sizing, Remote DBA Services and Site Reliability Engineering Services
- eBay– Remote DBA services, MySQL DevOps. & automation, on-call DBA Support (24*7) and MySQL upgrades / migration
- Forbes.com– Remote DBA services, architecting & building highly available MySQL infrastructure operations and consulting & professional services for MySQL
- National Geographic– MySQL Consulting & Professional services, performance audit & optimization and MySQL upgrades
- Apigee– PostgreSQL Support and Remote DBA Services
- PayPal– MySQL Consulting & Professional Services, MySQL performance audit & recommendations and MySQL SRE
- Yahoo– MySQL Consulting & Professional services, on-call DBA Services and MySQL Emergency Support
- The New York Times Company – MySQL Consultative Support and Remote DBA
- Priceline.com – Consulting & Professional Services for MySQL & Percona Server for MySQL, Performance optimization & tuning and MySQL SRE
- Freshdesk – MySQL performance audit & recommendation, MySQL scale-out & replication solutions and MySQL Consultancy
- OLA – MySQL Consultative Support
- Flipkart – MySQL Consulting Services and MySQL Consultative Support
- Paytm– MySQL Consultative Support
- PetSmart– MySQL Consulting Services and MySQL Consultative Support
- CallForAmerica – MySQL Consultative Support
- SunTec Business Solutions – MariaDB Consulting and Support
- ESPN – Architected & deployed MySQL high availability solution and MySQL Consulting & Professional Services
- Mashable – MySQL Consulting Services and Remote DBA Services
- Proteans – MySQL performance audit & optimization and MySQL Consulting & Professional Services
- Symphony Software – MySQL performance audit & recommendations, custom MySQL sharding solution and MySQL upgrades / migration
- Yatra – MySQL Consultative Support
- Justdial– MySQL Consultative Support
- Victoria’s Secret– MySQL performance audit & recommendations and MySQL replication solutions
- Airpush– MySQL Remote DBA Services and MySQL Consultancy
- Virsec – Remote DBA services and Consulting & Professional Services
- Go-Jek – Deployed MySQL high availability solution using Percona XtraDB Cluster, MySQL emergency support, performance optimization and Consultative Support
- Midtrans – 24*7 MySQL Remote DBA Services, MySQL high availability & fault tolerance solution using Percona XtraDB Cluster & ProxySQL and MySQL Consultative Support
- Bukalapak– MySQL Consultative Support
- Sequoia Capital – MySQL Professional Services, Remote DBA Services & Consultative Support for Sequoia APAC and Southeast Asia portfolio companies
- Housing.com – Consultative support and PostgreSQL Consulting Services
- Electronic Arts – MySQL Consulting Services addressing performance and scalability
- Adyen – MySQL Consulting and Professional Services
- Pinterest – MySQL Consulting & Professional services addressing performance and scalability
- Thomson Reuters Corporation – PostgreSQL Remote DBA Managed Services
☛ Customer testimonials
” Shiv is a expert in MySQL performance, He can fine tune MySQL performance at instance, application and infrastructure level in a shortest duration, I would love to hire him again. “
David Hutton
Head of IT operations
National Geographic
” If it’s about MySQL performance and scalability, I will first call Shiv and He has helped us several times in building optimal, scalable and highly available MySQL infrastructure operations. “
Mark Gray
IT Manager
Nike Technologies
” If you are building an highly reliable MySQL ecosystem, Hiring Shiv and his team will simplify your project. He is a guru to build an highly available and fault tolerant web property. “
Kevin Thomson
Business Head – Media properties
AOL
” Shiv and his team built an custom MySQL high availability solution for us across data centers which enabled 24*7*365 availability of our business services. His Soultions are non vendor biased and cost efficient. “
Keshav Patel
Group Manager – IT
Lastminute.com
” Thinking about outsourcing your DBA function ? Shiv is the guy who you should be talking to, He can build an highly reliable 24*7 remote DBA team for an fraction of cost to hiring a Sr. level resident DBA. “
Brian Lewis
Lead Systems Engineer
Priceline.com
” The shortest notice emergency DBA support provider I have ever worked with, They are highly responsive and professional. If we suspect something going wrong with our database systems, The immediate action item is contact Shiv and his team. “
Sherly Williams
Manager -Business Continuity
GAP Inc.
” We have contracted MinervaDB for 24*7 remote DBA services, They delivered MySQL maximum reliability and availability solutions ahead of the project schedule using 100% open source and free tools, saving considerably our IT budget. “
Simon Matthew
IT Manager – Media & Entertainment
Vodafone PLC
“Our database infrastructure operations was highly unreliable till we engaged Shiv Iyer and his globally distributed team of consultants, Now we have 24*7 access to expert DBA(s) for a fraction of cost to hiring a resident full-time DBA”
Kerry Jones
Head – IT Operations
The BestBuy Inc
” Very professional 24*7 DBA Ops. team ! They built highly reliable and fault tolerant MariaDB Infrastructure Operations for Honda customer connect internet properties cost efficiently “
Rikuto Takashi
GM – IT Operations
Honda
☛ MinervaDB contacts – Sales & General Inquiries
| Business Function | Contact |
|---|---|
| ☎ CONTACT GLOBAL SALES (24*7) | 📞 (844) 588-7287 (USA) 📞 (415) 212-6625 (USA) 📞 (778) 770-5251 (Canada) |
| ☎ TOLL FREE PHONE (24*7) | 📞 (844) 588-7287 |
| 🚩 MINERVADB FAX | +1 (209) 314-2364 |
| 📨 MinervaDB Email - General / Sales / Consulting | contact@minervadb.com |
| 📨 MinervaDB Email - Support | support@minervadb.com |
| 📨 MinervaDB Email -Remote DBA | remotedba@minervadb.com |
| 📨 Shiv Iyer Email - Founder and Principal | shiv@minervadb.com |
| 🏠 CORPORATE ADDRESS: CALIFORNIA | MinervaDB Inc. 440 N BARRANCA AVE #9718 COVINA, CA 91723 |
| 🏠 CORPORATE ADDRESS: DELAWARE | MinervaDB Inc., PO Box 2093 PHILADELPHIA PIKE #3339 CLAYMONT, DE 19703 |
| 🏠 CORPORATE ADDRESS: HOUSTON | MinervaDB Inc., 1321 Upland Dr. PMB 19322, Houston, TX, 77043, US |
To know MinervaDB can help you in building an enterprise-class web-scale database infrastructure operations, please book for an appointment here or send email to contact@minervadb.com
P.S. If you are a MinervaDB 24*7 Enterprise-Class Support Customer, You can submit support tickets by sending email to support@minervadb.zohodesk.com or submit tickets online here
